FAQs

FAQs
Welcome to our Frequently Asked Questions (FAQ) post. Here you'll find detailed answers to common queries about our products, shipping, orders, payments, and much more. We strive to provide you with the most comprehensive information to ensure a smooth and enjoyable shopping experience. If you have any other questions that aren't covered here, please don't hesitate to contact us. We are here to help!

Contact Us

Q: How can I get in touch with you?
A: You can reach out to us via email at info@iromp.shop or by phone at +960 9134050. Our customer service team is available to assist you with any queries or concerns you may have. We pride ourselves on offering prompt and friendly support to all our customers.

Shipping Information

Q: Do you ship worldwide?
A: Yes, we offer worldwide shipping to ensure our products can reach you no matter where you are. Whether you're in North America, Europe, Asia, Africa, or Oceania, we are committed to delivering your order to your doorstep. Please note that shipping times and costs may vary depending on your location.

Q: Where do you ship from?
A: We ship from our main warehouse located in New Jersey. This central location allows us to efficiently manage our inventory and ensure timely dispatch of orders. Our warehouse is equipped with state-of-the-art logistics technology to handle orders with precision and care.

Orders and Changes

Q: Can I change or cancel my order?
A: If you need to change or cancel your order, please contact us as soon as possible. Orders can only be modified or canceled before they are processed. Once an order has been processed, it cannot be changed or canceled. *We recommend reviewing your order carefully before completing your purchase to avoid any inconvenience.*

Q: How do I know if my order has been processed?
A: You will receive a confirmation email once your order has been processed. This email will include your order details and a tracking number (if applicable). If you do not receive a confirmation email within 24 hours of placing your order, please contact us for assistance.

Payment Methods

Q: What payment methods do you accept?
A: We currently on accept bank transfers/deposits, Please refer to our payment options during checkout for more details.

Order Processing and Shipping

Q: When will my order be processed?
A: Orders are typically processed within 1-3 business days after payment confirmation. During peak seasons or promotional periods, processing times may be slightly longer. We strive to process all orders as quickly as possible to ensure timely delivery.

Q: How long will it take to receive my order?
A: Delivery times vary based on your location. Here are the estimated delivery times for different regions:
To the US: 7-12 days
To Europe: 10-15 days
To Asia: 5-15 days
Please note that these are estimated delivery times and may vary depending on factors such as customs clearance and local postal services.

Q: How can I track my order?
A: When Dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the bottom of our website or the carrier’s website. If you have any issues with tracking your order, please contact us for assistance.

Q: What if I don't receive my order?
A: If your order has not arrived within the expected delivery time, please contact us so we can assist you with tracking the shipment. We will investigate the issue and provide you with an update as soon as possible. Your satisfaction is our priority, and we will ensure that you receive your order or a suitable resolution.

Customs and Taxes

Q: Will I be charged with customs and taxes?
A: Depending on your location, you may be liable for customs duties and taxes. These charges are not included in the purchase price and are the buyer's responsibility. Customs policies vary widely from country to country, so please check with your local customs office for more information. We will provide any necessary documentation to facilitate customs clearance.

Q: What should I do if my order is held by customs?
A: If your order is held by customs, you may be required to provide additional information or pay duties and taxes to release it. Please contact your local customs office for instructions. If you encounter any issues, please reach out to us, and we will assist you in resolving the matter.

Returns and Refunds

Q: How do I return an item?
A: To initiate a return, please contact us within 30 days of receiving your order. Items must be unused and in their original condition. We will provide you with a return authorization number and instructions for returning the item. Once we receive and inspect the returned item, we will process your refund or exchange.

Q: What if the item(s) I received are defective, incorrect, or damaged?
A: If you received defective, incorrect, or damaged items, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you. Your satisfaction is our priority, and we apologize for any inconvenience caused.

Q: When will I receive my refund?
A: Refunds are processed within 10 days after we receive and inspect your return. The refund will be issued to the original payment method. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or credit card issuer.

Q: Can I exchange an item?
A: No, You will not be able to exchange your order once processed.

Product Information

Q: Are your products authentic?
A: Yes, all our products are ordered from unique manufacturers and designers. We take pride in offering high-quality items that meet our rigorous standards for craftsmanship and authenticity.

Q: How do I know the size and fit of your products?
A: We provide detailed size and fit information for each product on our website. You can refer to the size chart and product descriptions to find the right size for you. If you need further assistance, please contact us, and we will be happy to help.

Q: Do you offer gift wrapping services?
A: Sorry we don't.

Q: How can I care for my jewelry and accessories?
A: To keep your jewelry and accessories looking their best, we recommend following these care tips: Store your items in a cool, dry place away from direct sunlight. Avoid contact with water, perfumes, and chemicals. Clean your items with a soft cloth to remove any dirt or residue. For more specific care instructions, please refer to the product details on our website.

Customer Support

Q: What are your customer support hours?
A: Our customer support team is available All week from 9:00 AM to 5:00 PM (EST). You can reach us via email at info@iromp.shop or by phone at +960 9134050. We strive to respond to all inquiries within 24 hours.

Q: How can I provide feedback about my shopping experience?
A: We value your feedback and would love to hear about your shopping experience. You can provide feedback by emailing us at info@iromp.shop or by leaving a review on our website. Your feedback helps us improve our products and services.

Promotions and Discounts

Q: Do you offer any promotions or discounts?
A: Yes, we offer various promotions and discounts throughout the year. To stay updated on our latest offers, sign up for our newsletter and follow us on social media. You can also check our website for current promotions and discount codes.

Q: Can I use multiple discount codes on one order?
A: Generally, Only one discount code can be applied per order. Please refer to the terms and conditions of each promotion for more details. If you have any questions about using discount codes, please contact us for assistance.

Q: How can I redeem a discount code?
A: To redeem a discount code, enter the code in the designated field during checkout. The discount will be applied to your order total. If you encounter any issues with applying a discount code, please contact us for assistance.

Loyalty Program

Q: Do you have a loyalty program?
A: No official programs yet.

Security and Privacy

Q: Is my personal information secure?
A: Yes, we take your privacy and security seriously. We use advanced encryption technology to protect your personal information and ensure that your data is safe. Our privacy policy outlines how we collect, use, and protect your information. You can review our privacy policy on our website.

Q: Will my information be shared with third parties?
A: No, we do not share your personal information with third parties without your consent. We only use your information to process your orders and provide you with the best possible service. For more details, please refer to our privacy policy. Sustainability

Q: Are your products sustainably sourced?
A: We are committed to sustainability and ethical practices. We work with suppliers who share our values and adhere to strict standards for environmental and social responsibility. Our products are crafted with care to minimize their impact on the environment.

Thank you for choosing our store. We strive to provide you with the best service and high-quality products. If you have any further questions, please don't hesitate to reach out to us